J4Market
Support Center
We're here to help with your account, orders, payments, and live shows.
📧 Email us
Send us your question and we'll get back to you within 24–48 hours. Write to us at:
support@j4market.com
💬 Chat with us in the app
The fastest way to reach us is the in-app support chat:
- Open the J4Market app
- Go to Profile → Support
- Type your message — our team replies directly in the chat
❓ What we can help with
- Orders & delivery — tracking, missing items, cancellations
- Payments & refunds — failed payments, refund status, payout questions for sellers
- Account — login problems, profile changes, account deletion requests
- Live shows & giveaways — joining shows, bidding, giveaway entries
- Reporting a problem — inappropriate content, suspicious sellers or buyers
🗑️ Account deletion
You can delete your account at any time from Profile → Settings → Delete Account in the app, or email us at support@j4market.com with the subject "Account Deletion Request" and we'll process it.